Terms of Service

1. Introduction

1.1. The Esgenix web platform (“Platform”) is owned and operated by Syncinvent Labs Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at No. 1 Venus Hebron, Ground Floor, 4^th G Main Road, Kacharakani Halli, HRBR 2^nd Block, Kalyan Nagar, Bengaluru – 560 043, Karnataka, India (“Esgenix”, “we”, “us”, or “our”).

2. Acceptance of Terms and Conditions

2.1. These Terms of Service (“Terms”) govern your access and use of our platform.

2.2. By accessing or using the Platform through any computer, mobile phone, tablet or any other device, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you are advised not to access or use the Platform.

2.3. These Terms are to be read together with our Privacy Policy, which sets out the collection, use, processing, storage and protection of information when you use the Platform.

3. Eligibility, Account Registration and Access to the Platform

3.1. The Platform is intended for use by adults (18 years and above) acting on behalf of a company, law firm, or other legal entity (“Organisation”) for their business or professional purposes. We do not knowingly permit registration or use by persons below 18 years of age or for personal purposes.

3.2. To access and use the Platform, you may be required to register for an account and provide certain personal and organisational details such as name, email address, contact information, and billing details. You agree that all information you provide is accurate, complete, and kept up to date. Further, you represent that you are at least 18 years of age and have the authority to enter into these Terms and bind your Organisation to these Terms. Further, you represent and warrant that your acts and omissions in relation to the Platform shall be deemed to be the acts and omissions of such Organisation.

3.3. Where the Platform is accessed under an Organisation’s account, the account owner and designated administrator shall be responsible for all access to and use of the Platform by authorised users under such account. The account owner shall ensure that all authorised users comply with these Terms and shall remain responsible and liable for all activities undertaken through the account, whether authorised by the account owner or otherwise arising from the account credentials. You shall at all times remain responsible for maintaining the confidentiality of your login credentials.

3.4. If you become aware of or reasonably suspect any unauthorised use of your account, compromise of login credentials, security breach or misuse of the Platform through your account, you shall promptly notify Esgenix and, in any event, within 24 (twenty-four) hours of becoming aware of such event.

3.5. The Platform and its features may evolve over time, and Esgenix reserves the right to introduce new features, modify existing functionalities, or discontinue the Platform or any part thereof, whether permanently or temporarily, at its sole discretion. Esgenix may or may not provide prior notice of such changes, except as may be required under applicable law.

4. Scope of Services and Use of AI

4.1. The Platform is an AI‑powered patent drafting platform that allows users to upload, input, and process invention‑related information, including but not limited to invention data, prompts, communication and feedback (“User Content”) to generate draft patent specifications, claims, and figures (“Outputs”).

4.2. User Content may include, without limitation, invention disclosures, patent specifications, claims and project‑related metadata. Outputs are generated through our AI models and, where applicable, certain integrated third‑party AI services.

4.3. Esgenix’s proprietary AI models and frontier large language models process User Content subject to appropriate technical and organisational safeguards. Esgenix may, however, use information relating to user interactions with the Platform, including usage patterns, prompts, feature utilisation, system performance metrics and similar behavioural information, for the purposes of developing, testing, training and improving future models and Platform functionality, provided that only anonymised, aggregated or de-identified data is used for the same. Certain third‑party AI services may temporarily retain anonymised data for limited periods solely for abuse detection and system integrity verification, in accordance with their own policies.

4.4. Esgenix is not a law firm, patent agent, patent attorney or legal advisor. The services are designed to assist and not replace professional judgement. AI-generated Outputs are for drafting assistance only and do not constitute legal advice, a legal opinion, or a filing-ready document. You remain solely responsible for reviewing, verifying, and, where appropriate, modifying any Outputs before relying on them or using them in any filing, communication, or transaction.

5. Performance Tracking

5.1. For accounting and performance tracking, we collect information about the number of patents processed on our Platform, number of credits/coins consumed per feature offered on the Platform, time taken to process each patent and each feature in the Platform.

5.2. User Content and generated Outputs may be downloaded by users in an encrypted.esg file format and stored locally on the user’s computer.

5.3. To the extent Esgenix uses de-identified and aggregated usage information for developing or improving its models or services, you may opt out of such use by contacting Esgenix.

6. Ownership of Data

6.1. You retain full ownership of all User Content that you upload or provide to the Platform and any Outputs generated, together with any intellectual‑property rights subsisting therein.

6.2. You acknowledge that, due to the nature of artificial intelligence technologies, Outputs may not be unique and other users may receive outputs that are similar or identical to your Outputs. Any rights granted to you in relation to Outputs under these Terms shall not extend to outputs generated independently for other users or to any third-party content incorporated therein.

6.3. Esgenix does not claim ownership over your inventions, patent drafts, or related documentation.

6.4. All intellectual property rights in the Platform, including any software, APIs and related services and tools, algorithms, patents, trademarks, and user interface design, belong to Esgenix or any third parties from whom Esgenix has validly licensed the same.

6.5. Except as expressly stated in these Terms, these Terms do not grant either party any rights to the other’s content or intellectual property, by implication or otherwise.

6.6. You grant Esgenix a limited, revocable, non‑exclusive, worldwide licence to process User Content and associated personal data solely for the purpose of providing, maintaining, securing and improving the Platform, as described in the Privacy Policy. This licence terminates when processing is complete, subject to retention required for security, audit, and legal compliance.

6.7. You represent and warrant that you have all necessary rights and consents to upload and process User Content through the Platform and to grant the foregoing licence to Esgenix.

6.8. Except for the limited rights expressly granted under these Terms, Esgenix reserves all rights, title and interest in and to the Platform and related services, including all intellectual property rights therein, and no rights shall be granted by implication, estoppel or otherwise.

7. Fees, Subscriptions and Billing

7.1. Access to the Platform is subject to subscription fees or other charges (“Fees”), as communicated by Esgenix. Pricing may be offered on a customized basis and mutually negotiated and entered into an agreement outside the Platform, with specific subscription terms and billing arrangements agreed separately between the parties. Users may subscribe to available plans with the assistance of Esgenix sales personnel or, where applicable, directly through the Platform at checkout or through their account dashboard with applicable subscription plans, billing cycles, usage limits and payment methods displayed at the time of purchase.

7.2. Unless otherwise agreed in writing, subscriptions shall automatically renew for successive billing periods unless cancelled before the applicable renewal date. Renewal Fees shall be charged at the then-current applicable rates, subject to any prior written pricing commitment expressly agreed by Esgenix.

7.3. You may cancel your paid subscription to the Platform at any time. Cancellation shall take effect at the end of the then-current billing period, and you will continue to have access to the Platform until the expiry of such period, unless your account is suspended or terminated pursuant to these Terms.

7.4. Payments are non-refundable, except where required by applicable law or expressly agreed by Esgenix in writing. No refunds, credits or adjustments shall be provided for partial billing periods, unused usage, unused credits, plan downgrades or early cancellation.

7.5. Users may downgrade their subscription plans where permitted by the Platform or otherwise approved by Esgenix. Any downgrade shall take effect from the next billing cycle unless otherwise agreed in writing and may result in loss of features, functionality, capacity, credits, usage limits or access to certain Outputs or services.

7.6. Free trials, if offered, are made available solely for evaluation purposes. Unless otherwise expressly permitted by Esgenix in writing, Outputs generated during a free trial may not be used for commercial, client, filing, legal, production or public-facing purposes.

7.7. Paid trials, pilots or proof-of-concept subscriptions shall be governed by the applicable order form, paid trial agreement or other written terms agreed between the parties. Unless otherwise expressly agreed, use of Outputs generated during such periods shall be limited to the scope, duration, users, matters and purposes specified therein.

7.8. We reserve the right to modify pricing upon reasonable prior notice. Where pricing has been agreed on an annual basis, any revised pricing for subsequent years shall be communicated at least 30 (thirty) days prior to becoming effective.

7.9. Billing details, including billing name, address and payment method may be collected for invoicing.

7.10. Fees do not include any taxes, duties, or assessments (“Taxes”) that may be payable by you. Such Taxes shall be borne by you or your organisation. You shall be responsible for remitting any withholding Taxes, required under applicable law, to the relevant authority on a timely basis and providing Esgenix with evidence of such remittance upon request.

7.11. Payments shall be payable in advance, unless otherwise expressly agreed in writing by Esgenix. Esgenix may suspend your account or restrict your access to the Platform in the event of delayed, failed or non-payment of any Fees. If such non-payment continues for more than 7 (seven) business days following notice from Esgenix, Esgenix may terminate your account and access to the Platform, without prejudice to any other rights or remedies available to Esgenix under these Terms or applicable law.

8. Third‑party Services

8.1. Esgenix may engage third-party service providers, vendors, infrastructure providers, cloud service providers, AI service providers and other subcontractors or sub-processors to support the provision of the Platform and related services. Esgenix may share limited information with such third-parties to the extent reasonably necessary for the performance, maintenance, security and operation of the Platform.

8.2. Esgenix shall ensure that any such third-parties are subject to safeguards consistent with the nature of the information processed, including obligations relating to confidentiality, security and restricted use of information.

8.3. Without limiting the foregoing, Esgenix shall use commercially reasonable efforts to ensure that such third-parties:

8.3.1. process information solely for providing services to Esgenix and not for their own independent purposes;

8.3.2. do not use invention data for model training, model improvement or reuse;

8.3.3. retain information only for the period reasonably necessary to perform their services or as required by applicable law; and

8.3.4. implement appropriate measures designed to protect the confidentiality, integrity and security of such information.

9. Data Security, Storage and Privacy

9.1. Esgenix’s collection, use, processing, storage, and protection of personal data and other information are governed by the Privacy Policy.

9.2. Esgenix reserves the right to monitor, review, investigate and maintain logs relating to use of the Platform for security, fraud prevention, legal compliance and enforcement of these Terms.

10. Prohibited Conduct

10.1. You agree that you will not, directly or indirectly:

10.1.1. use the Platform or related services for any unlawful, harmful, fraudulent or infringing purpose;

10.1.2. upload or process any content that is defamatory, obscene, offensive, or otherwise contrary to applicable law;

10.1.3. attempt to gain unauthorised access to any part of the Platform, other user accounts, or Esgenix’s systems;

10.1.4. introduce any viruses, malware, or other harmful code;

10.1.5. use Outputs or any part of the Platform to develop competing AI or similar services or resell the services;

10.1.6. reverse-engineer or copy any part of the Service or support any third-party’s attempt to perform any of the acts set out under this Clause;

10.1.7. use any automated means, including scraping tools, to access, monitor, extract, copy, index or collect data from the Platform in a manner that imposes an unreasonable burden on the Platform or is not expressly authorised by Esgenix;

10.1.8. conduct, publish or disclose the results of any benchmarking, performance testing or evaluation of the Platform or services without Esgenix’s prior written consent;

10.1.9. upload, submit or otherwise make available through the Platform any export-controlled, classified, defence, nuclear, dual-use or restricted technical data, unless authorised under applicable law and all necessary approvals, permits or licences have been obtained;

10.1.10. submit any invention disclosures or other materials in respect of which any foreign filing licence, national security clearance or similar approval is required under applicable law, unless such requirements have been complied with by you; and

10.1.11. use the Platform or services in violation of any applicable sanctions, anti-corruption, anti-bribery, anti-money laundering or trade control laws or for any unlawful use.

11. Representations, Warranties and Disclaimers

11.1. The Platform and related services, including all AI‑generated Outputs, are provided on an “as is” and “as available” basis, without any express or implied representations or warranties, including as to accuracy, completeness, merchantability, fitness for a particular purpose, or non‑infringement, to the extent permitted by applicable law.

11.2. While Esgenix implements reasonable security practices and procedures, it does not warrant that the Platform will be uninterrupted, error‑free or free from vulnerabilities.

11.3. You acknowledge that Outputs are generated by AI models and may contain errors or omissions, and you must apply independent professional judgment before relying on or using any such Outputs.

11.4. You acknowledge that Outputs generated through the Platform are intended solely as drafting assistance and shall require independent review and verification. You remain solely responsible for assessing the accuracy, completeness and suitability of any Outputs before relying on them or using them in any filing, communication or transaction.

12. Confidentiality

12.1. You acknowledge that the Platform, including its underlying architecture, AI model(s), workflows, features, pricing structure, technical specifications, APIs, algorithms and any non-public information relating to the Platform or services (collectively, “Esgenix Confidential Information”) constitute proprietary and confidential information of Esgenix.

12.2. You shall:

12.2.1. maintain the confidentiality of Esgenix Confidential Information using at least reasonable standards of care and in any event no less than the standards used to protect your own confidential information of a similar nature;

12.2.2. use Esgenix Confidential Information solely for purposes of accessing and using the Platform in accordance with these Terms;

12.2.3. not disclose, publish, transfer, distribute, reproduce or otherwise make available Esgenix Confidential Information to any third party except to authorised personnel having a legitimate need to know and who are subject to confidentiality obligations no less restrictive than those contained herein; and

12.2.4. not use Esgenix Confidential Information to create competing products or services, conduct benchmarking activities, or otherwise commercially exploit such information.

12.3. The confidentiality obligations under this Clause shall survive termination or expiry of these Terms for a period of 5 (five) years.

13. Termination and Reservation of Rights

13.1. You may terminate or request closure of your account at any time by contacting Esgenix at account_deletion@esgenix.com.

13.2. Esgenix reserves the right, at its sole discretion, to suspend, restrict, deactivate or permanently terminate your account or access to the Platform, with or without cause, including where Esgenix believes that:

13.2.1. you have violated these Terms, applicable law or Platform policies;

13.2.2. your use poses a security, operational, or legal risk to Esgenix or other users;

13.2.3. there are any unpaid Fees payable by you; or

13.2.4. your account is inactive, fraudulent, misleading, abusive or otherwise not in compliance with Esgenix’s policies.

13.3. During any period of suspension and following any termination of access to the Platform, you shall not, directly or indirectly, create or attempt to create a new account, access the Platform through another account, impersonate any other user, circumvent any restrictions or technical measures implemented by Esgenix, or otherwise seek to continue accessing or using the Platform without Esgenix’s prior written consent.

13.4. Upon termination, your right to access or use the Platform will automatically cease. Any data or content associated with your account may be retained for compliance, legal or audit purposes as required under applicable law.

13.5. Esgenix reserves the right to terminate access to the Platform by providing a minimum 24 (twenty-four) hours’ written notice, except where immediate suspension is required for legal, fraud-prevention, or Platform integrity reasons.

13.6. Suspension or termination of an account shall not affect any accrued rights, remedies, payment obligations, confidentiality obligations, indemnities, restrictions or other provisions which by their nature are intended to survive termination.

13.7. Without limitation, any provisions which by their nature are intended to survive termination (Clauses 4.4, 6, 7, 11, 12, 14 and 15) shall survive such termination.

14. Indemnity

14.1. To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Esgenix, its directors, officers, employees and agents from and against any and all claims, demands, actions, losses, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

14.1.1. your use of the Platform in violation of these Terms, Platform policies or applicable law;

14.1.2. your infringement of any intellectual property or other rights of any third party; or

14.1.3. any misuse of User Content or Outputs by you or under your account.

14.2. Esgenix reserves the right to assume exclusive control and defence of any matter subject to indemnification. You agree to fully cooperate with Esgenix in any such defence.

15. Limitation of Liability

15.1. To the maximum extent permitted by applicable law, Esgenix shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages arising out of or in connection with your use of, or inability to use, the Platform, including any reliance on Outputs.

15.2. Further, Esgenix shall not be liable for: (i) loss of income, profits, data, goodwill, business opportunity, or reputation; (ii) unauthorised access to, or use of, servers or user data; or (iii) errors, interruptions, cyber attacks, malware, technical failures or disruptions.

15.3. To the fullest extent permitted by applicable law, Esgenix’s aggregate liability to you for any claims, whether arising in contract, tort, negligence or otherwise, shall not exceed the Fees actually paid by you or your organisation in the 3 (three) months immediately preceding the event giving rise to such claim.

16. Governing Law

16.1. These Terms are governed by the laws of India.

16.2. Any disputes arising from or connected to these Terms shall first be attempted to be resolved through good faith discussions between the parties.

16.3. If the dispute is not resolved within 30 (thirty) days, the parties shall refer such dispute for mediation at the Centre for Advanced Mediation Practice (CAMP) under the CAMP Rules of Mediation, 2015, as may be modified or revised from time to time.

16.4. If the Parties fail to resolve such dispute through mediation, the Parties shall then enter into binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the Parties. In the event the Parties fail to agree on the arbitrator, within 15 (fifteen) days from the date of notice issued by any Party in this respect, Parties are entitled to approach the jurisdictional court for appointment of arbitrator, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, India and all proceedings shall be conducted in the English language.

16.5. Nothing shall preclude any Party from seeking interim or permanent equitable or injunctive relief, or both, from the competent courts, having jurisdiction to grant relief on any disputes or differences arising from these Terms. The pursuit of equitable or injunctive relief shall not be a waiver of the duty of the Parties to pursue any remedy (including for monetary damages) through the arbitration described in this Clause 16.

17. Force Majeure

17.1. Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control.

18. Contact Information

18.1. For questions regarding these Terms or the related services, or for concerns, complaints, or requests in relation to the Terms or the Platform, you may contact us at:

18.1.1. Website: https://esgenix.com

18.1.2. Email: info@esgenix.com

18.1.3. Address: Syncinvent Labs Private Limited, No. 1 Venus Hebron, Ground Floor, 4^th G Main Road, Kacharakani Halli, HRBR 2^nd Block, Kalyan Nagar, Bengaluru – 560 043, Karnataka, India.